For your orders we pray you to use only the automatic cart. Other forms (e-mail, letter, tel, fax, etc.) or requests for quotes with lists of goods sent by you will be rejected, as we cannot accept them due to logistical problems.
We would like to point out that any order placed using the shopping cart mechanism does not entail any obligation to purchase on the part of the customer, except for the courtesy of communicating any cancellation in advance in the event of a subsequent change of heart. This will avoid leaving us with pending orders and reserved goods blocked from purchase by other customers.
Payment is not immediate, but can be made later, within a few days of us processing your order (usually within the same day), after confirming availability of the requested items by placing your order with your shopping cart.
We would like to remind you that, as an e-commerce site, we do not have a telephone number, so any questions or concerns will be addressed via email (see Contacts).
We do not purchase goods on order, so it is not possible to request items not listed on the website or in quantities that are not immediately available (see right return policy and guarantees).
Note that, if you want to change the order (add or remove items, quantity, mode of payment, etc..), this can be done ONLY BEFORE you send it, then only us can perform theese operations. So, in case of subsequent changes (if possible BEFORE that we evade your orders), please notify us by e-mail without send us a new order or another in addition, that would only create confusion, then having to cancel them.
IMPORTANT NOTICE: we usually process your orders the same day, or at the latest by the next business day. If for any reason or technical issue with your email, you don't receive an email, please contact us immediately or go directly to LOGIN on our website's homepage, in your member area, and check whether your order is no longer IN PREPARATION but AWAITING PAYMENT. This means your order has already been processed, even if you haven't received any notification due to some issue. Therefore, you can proceed with payment as directed, independently, and then notify us.
Please be careful what you write.
We strongly recommend, in your own interest, that you write your name, email address, and address correctly (always specifying whether it is a street, square, alley, etc., making sure not to omit the house number) and that you wait for the package to arrive within the expected timeframe, following our notification of shipment.
Please remember that if the postman / courier encounters difficulties delivering the ordered goods due to an incorrect or incomplete address, an absent recipient, or any other reason beyond our control, once the expected storage period has expired, the package will be returned to the sender, and any return shipment will be made at the customer's expense, always with advance payment.
In this regard, we remind you that we will not accept any type of complaint for which we do not directly hold responsible, regarding shortcomings or negligence due to third parties (see Refunds).
Finally, please remember that if you incorrectly enter your email address when placing an order, we will receive it but will not be able to respond to it, contact you, or process the order. Your order will essentially be wasted, and we will be forced to cancel it.
To avoid potential misunderstandings, we recommend always using the same email address, at least for all contact details relating to the same order.
Please note: emails sent without a subject line, or simply with "info" or other generic text, may be deleted as a precaution against viruses and spam. Therefore, please briefly note the topic you wish to discuss in the subject line. Please do not include the entire email text in the subject line, as it has a limited number of characters and may be truncated.
Images of items.
In each catalog, images have been included to better identify and illustrate the items as well as all those species of animals whose scientific name may not suggest anything to you. Please note that all the photos are simply indicative and may not faithfully reflect the purchase items, similar, but not identical (the organisms, like their fossils, are not objects reproducted in series) to the one eventially chosen in the catalog. Exceptions are the photos of all the items offered for sale as single pieces: in this case the photo is precisely that of the object in question.
Product warranty.
Anyone who makes a specific request at the time of ordering, for orders worth not less than € 50.00, will be provided with a free certificate of authenticity from our company, relating to the purchased product (s). In the case of several items, the certification will be cumulative: we do not issue one for each item, if its value is less than 50 euros.
This must necessarily be requested when ordering to be included in the package. Otherwise, within the following 14 days, we will only be able to send a scanned copy, as we do not send material at our expense.
We remind you in this regard that we are however only resellers, and not a University or similar body authorized to issue such certifications, and therefore this document will never have the same value. In fact, it must be drawn up by a qualified professional who, obviously, as for the authentications of works of art, archaeological goods, precious gems, etc., charges handsomely for this document, a sum of money which, in all probability, will be much greater than value of the goods purchased. It therefore seems superfluous to point out that no one online provides this professional service for free.
By purchasing from us, however, we are always responsible for the quality of the goods sold, thus giving a guarantee of validity for all products purchased, for which you can exercise a regular return policy. Insects, fossils, shells etc. they are usually accompanied by a special tag from our company with the data of the find in question, when these are available. Together with any certificate of authenticity that may be requested by you, no later than 14 days after purchase, we therefore guarantee that our items are safe, both as regards their originality and with regard to legal regularity (CITES, complaints, etc).
Use of products.
Most of the items we sell are reserved exclusively for collectors or professional use.
Therefore we do not respond in the most absolute way nor do we give any guarantee for improper, careless or reckless use of our products.
By this we mean that if you want to use our shells for massages and in doing so you graze the epidermis, if you want to put the dried starfish in the aquarium and by doing so restarting the rot processes all the fish will die, if you intend to crush minerals and obtaining powders that could be toxic if ingested, inhaled or handled, if you want to experience the thrill of frying and eating spiders and scorpions or other arthropods as is used in Southeast Asia, although aware that they are dead animals, stinging and / or poisonous, long dried and treated with insecticides, preservatives, petroleum, formaldehyde, etc. etc., if the stuffed vertebrates you give them to your children to make them into soft toys or bath ducks, the consequences of these deplorable actions will fall exclusively on the interested party or whoever is responsible for him.
The same applies to an inexperienced and unprofessional use of our chemical products which, in any case, always show their degree of danger, flammability and toxicity on the labels with all the appropriate warnings.
Therefore, do not buy our items compulsively if it is not clear to you what they are for and what the final use is for which they are intended.
In any case, we strongly advise you to always evaluate well and carefully what you are ordering and, if you have any kind of doubt about it, you are strongly requested to contact us in advance BEFORE sending us an order, in the mutual interest to avoid problems, discussions and losses of time. We are at your disposal!
