Parcel Assurance

The conditions of sale below have been updated following the Covid emergency, as also specified on the homepage. For any doubt or clarification you can contact us by e-mail. It is possible to find the complete Covid information at this link or in the footer (footer on the homepage) under INFO COVID.

SHIPMENTS ABROAD ARE NOT CURRENTLY PROVIDED, due to the Covid emergency and related new contractual agreements made with the shipper.
 
It is possible to insure the Postedelivery Standard Parcel by Poste Italiane, with which we carry out all our shipments, for parcels you consider valuable or very fragile (such as those containing glass bulletin boards or other friable material or particularly susceptible to impact and jolts, such as crabs, sea urchins, prepared insects, etc.) at the additional cost of only 3.00 euros up to a maximum value of 3,000 euros.
Obviously, any reimbursement paid by Poste Italiane will be proportional to the declared value of the goods shipped. For more information, see the terms of use on the Poste Italiane website at this link.
You can request this (not mandatory) shipping method simply by noting it in the notes space of the order form, or by e-mail. In the absence of such a request, please note that the packages travel uninsured.
We would like to point out that any request for reimbursement of demonstrable damages caused by Poste Italiane will be reported to them by us so that they can open a case, but any financial reimbursement will take place within the times established by these, and therefore we will not advance any amount for any reason.

We strongly recommend, when collecting the insured package from the hands of the postman or courier, to do so by forcing the latter to note "taken over with reserve", contesting any dents or noises that are heard shaking it, so that he cannot refuse or contest it. In this way, when you open the package, if unfortunately the damages are real, by opening a file to ask for a refund, Poste Italiane will be prevented from responding in the usual way that we report below, a formula they adopted very incorrectly to deny any kind. reimbursement for damages not contested at the time of collection or in any case not visible and not demonstrable. In fact, this is what they write when requesting a refund for a package collected without anything having been recorded upon delivery:
"Following our checks, the package was found to be intact. We remind you that any anomaly must be reported to the employee at the same time as delivery. In the absence of any findings, the conditions for compensation against you do not exist.
In the case in question, as no irregularities have been detected in the package delivery operations, the refund procedure requested cannot be defined, as indicated in the General Contract Conditions, the extract of which is shown on the back of the acceptance form, and which are available in full on the website www.poste.it and at all post offices ".

It is recalled that the seller is free from the obligation to deliver the goods by entrusting them to the carrier, therefore he is in no way responsible for any damage and / or loss caused by the same to the object of the sale that travels at the exclusive risk of the buyer (Article 1510 of the Civil Code).
In the absence of insurance, we refer you to the provisions of Poste Italiane on their website www.poste.it.