Parcel Assurance

It is possible to insure (only on request) the parcel with Poste Italiane, for goods you consider valuable or very fragile (such as frames or other friable material or particularly susceptible to impact and jolts, such as crabs, skeletons, sea urchins, prepared insects, etc.) at additional cost of 5.00 Euros.
Obviously, any reimbursement paid by Poste Italiane will be proportional to the declared value of the goods shipped. For more information, see the terms of use on the Poste Italiane website at this link.
You can request this (not mandatory) shipping method simply by noting it in the notes space of the order form, or by e-mail. In the absence of such a request, please note that the packages travel uninsured.
We would like to point out that any request for reimbursement of demonstrable damages caused by Poste Italiane will be reported to them by us so that they can open a case, but any financial reimbursement will take place within the times established by these, and therefore we will not advance any amount for any reason.

Please note that the seller is freed from the obligation to deliver the goods by entrusting them to the carrier, therefore he is in no way responsible for any damage, delays in delivery and/or loss caused by the same to the object of the sale which travels at the exclusive risk of the buyer (art. 1510 Civil Code).
In the absence of insurance, we refer you to the provisions of Poste Italiane on their website www.poste.it, which does not provide for any reimbursement in the event of damage, while for lost packages only the refund of shipping costs is provided, plus €1 per Kg (or as a percentage, if a fraction thereof) for the goods.

We strongly recommend, when collecting the insured package from the hands of the postman or courier, to do so by forcing the latter to note "taken over with reserve", contesting any dents or noises that are heard shaking it, so that he cannot refuse or contest it. In this way, when you open the package, if unfortunately the damages are real, by opening a file to ask for a refund, Poste Italiane will be prevented from responding in the usual way that we report below, a formula they adopted very incorrectly to deny any kind. reimbursement for damages not contested at the time of collection or in any case not visible and not demonstrable. In fact, this is what they write when requesting a refund for a package collected without anything having been recorded upon delivery:
"Following our checks, the package was found to be intact. We remind you that any anomaly must be reported to the employee at the same time as delivery. In the absence of any findings, the conditions for compensation against you do not exist.
In the case in question, as no irregularities have been detected in the package delivery operations, the refund procedure requested cannot be defined, as indicated in the General Contract Conditions, the extract of which is shown on the back of the acceptance form, and which are available in full on the website www.poste.it and at all post offices ".

PACKAGES INSURED FOR ABROAD
For insured shipments abroad, we will calculate the cost at the time of the order, communicating it to the customer, if we are requested (the insurance, we remind you once again, is not mandatory nor is it calculated automatically).