Delivery Time

ITALY
The only shipping method we use for Italy is via Italian Post, and the package reaches your home in about 2-4 working days.
In some minor locations at this link, the delivery standard is increased by one day. Delivery times for shipments to/from Livigno and Trepalle may be extended due to the possible completion of customs formalities.

Parcels are shipped approximately 1-2 times a week, after notification of the credit.
For greater clarity, we would like to clarify that the goods will be packed and sent in the time necessary based on the work times, which vary from day to day, therefore not instantly as soon as your payment is received, however quickly it may be notified to us. Although some naively take it for granted, we are not Santa Claus and we do not have teleportation.

If you need to receive the ordered items urgently (for gifts, exhibitions, holidays, etc.), we will certainly do our best to speed up the delivery times, within the limits imposed by the aforementioned conditions, however, first of all, please let us know BEFORE to send us an order or make payment, in order to be able to cancel it if we cannot satisfy your requests, therefore we advise you in any case to anticipate your purchases abundantly, also foreseeing possible delays in deliveries not dependent on our will.
Even the chosen payment method can have great importance in the delivery times, since the shipment of the goods and the validity of the order itself depend on the notification of the payment (no later than the 10 days foreseen). e.g. the communication on our online account of payments made by bank transfer almost always reaches us a few days after the date of payment (with the exception of the Postagiro or Instant Bank Transfer), to which we refer to proceed with the shipment of the goods (copies of payment receipts -we remember you- are not taken into consideration). The fastest payment methods therefore remain top-ups on our Postepay, Paypal and credit card, which are communicated to us in almost real time.
In order to avoid unpleasant misunderstandings or futile discussions, we remind you one last time that we do not sell basic necessities and therefore we are not organized to break records that do not concern us directly.
In any case, for a better delivery service, it is our custom to promptly notify the customer via e-mail of the dispatch date of the purchased goods and the shipment code in order to be able to follow the electronic tracking on the Italian Post website (section “Cerca Spedizioni”),, and thus be informed on the status of the shipment, or by contacting the Poste Italiane Contact Center yourself on the free number 803.160. On the tracking page there is also a convenient chat to talk to an operator.


DELAY IN DELIVERIES:
"L'Arca di Noè" undertakes to speed up the preparation times of the goods to be shipped as much as possible, however it does not hold itself responsible in any way for damages due to any delays occurring during transport entrusted to third parties and therefore no longer under our control.
For each shipment, two free delivery attempts are made by Italian Post. If in both cases the recipient is absent, he will be able to collect the shipment at the competent post office indicated on the notice left by the delivery person (10-day free storage).
In case of failed delivery to the recipient beyond the established storage limits, your package will be returned to us and you can then ask us for a new shipment (always at your expense).
Every complaint must be presented to Italian Post (therefore not to us) on the free number 803.160 starting from the 4th working day following the date of shipment, and no later than 3 months. On the tracking page there is also a convenient chat to talk to an operator.


ABROAD
The estimated delivery times for abroad will be communicated to the customer at the time of the order, before payment.